Q: I understand the Open Sesame systems use a battery. Do they need to be
A: No. The door operator contains a single 12v, 1.2 Amp-hour sealed lead acid
battery. This is what actually runs the system. This type is used in alarm
systems. It should last at least 3 years. Some symptoms of needing a new
battery are: the door opens and closes slow, the door may start occasionally,
failing to open or close, or the clutch stays engaged after closing making the
door hard to open manually. The remote control batteries are the type that can
be found at radio shack, or a drug store. They should be replaced once a year.
Q: Will people that don't have a remote control be able to operate the door?
A: Yes, the door will function normally when manually used.
Q: Will the system (home access system) open when the door is locked?
A: Yes, the electric strike releases the strike mechanism, allowing you to
automatically open the door while it is locked.
Q: Will I be stuck in or out of my house if the power goes out?
A: No. The Open Sesame door operator has an internal 12vdc sealed lead acid
battery, which will operate the unit for a day under loss of power. The battery is
kept constantly charged 24/7 while the power is on.
Q: Do I need an electrician/contractor to do the wiring?
A: No. The Open Sesame is a low voltage device. A 24vac transformer plugs
into the wall to keep the internal battery charged. It can be installed easily and
safely by anyone with handyman skills.
Q: Do I need an electrical outlet close to the door?
A: No. We include 30 feet of low voltage wiring with the system, which should
be long enough to reach your nearest outlet.
Q: Do I need a new door?
A: Usually no. Open Sesame will work with most doors. The important points to
our system are that the door must be neutral in its movement - aligned and
hung properly, and not warped. In addition, there must be no rubbing or
binding of the door in the frame or threshold when closing. Also, a door with
very heavy weatherstripping can require special considerations and may have
to be modified.
Q: Do I need a new lockset?
A: No, you can use your existing lockset and keys. We do recommend that you
have the type of lockset with an inside handle that can be turned while the door
is locked. This will prevent the door from accidentally being left unlocked when
someone manually opens the door to leave.
Q: Will your electric strike provide the same security of my door and lock?
A: Yes. The electric strike supplied is a high quality, commercial grade strike. It
is very safe and secure, and is rated at 2400 pounds static strength.
Q: How long does it take to install a home access system?
A: Roughly 3 hours.
Q: Can this unit open and close my storm or security door?
A: Yes, one of our model operators (Model 233) can be used on a storm or
security door. Contact us to talk about your specific application.
Q: What is the range of the remote controls?
A: The remote controls are manufactured by big name companies that
manufacture garage door openers. The range is typically 100', but in some
cases can be reduced to 30' with certain kinds of wall construction.
Q: If I give my attendant a combination to open my door (referring to use of
the 4-digit code on a keyless entry pad), can I change the combination?
A: Yes, changing the code is easy and takes just seconds.
Q: How long does the door stay open after opening to allow me to pass
A: The delay time after opening is user adjustable from 5-50 seconds.
Q: Can I leave the door open?
A: Yes, after activating the door operator by pushing the remote control button
once, simply push the button again to stop the door at the desired angle. It will
stay there (although it is free to move) until the button is pushed a third time,
which closes the door.
Q: What happens if the door closes while someone is in the way?
A: When the door hits an obstruction while opening or closing, it will pause for
several seconds (the same time period as the door hold open time), then try
again to close. It will repeat this action until the obstruction is removed.
Q: What is the difference between a residential system and a public / light
A: The door operators in these two systems operate identically when triggered
by remote control. The difference is in manual operation. In a residential
system, the door is free swinging when manually opened. With a public / light
commercial* system, the door acts like it has a door closer on it when it is
manually opened. This is similar in action to what might be found in commercial
restroom doors. The door resists opening slightly, and when the door is
released, it closes behind you automatically.
*(see application note here)
Frequently Asked Questions
Open Sesame Door Systems, Inc • 1933 Davis St • Ste 279 • San Leandro • CA 94577
Conforms to UL
As Seen Numerous Times On:
Call us at 800-OPEN-911 (800-673-6911) 9:00am to 5:30pm Pacific Time